How to Raise a Complaint
We want to resolve any concerns quickly and fairly. If you have an issue with our service, please follow the steps below to make a complaint.
Internal Complaints Officer
LMG Broker Services Complaints
Mail:
GPO Box 5200, Sydney NSW 2001
Email:
resolutions@loanmarketgroup.com
Phone:
1800 763 486
If your complaint cannot be resolved quickly, we will provide a written response within 30 days.
External Dispute Resolution
Australian Financial Complaints Authority (AFCA)
Website:
AFCA
Email:
info@afca.org.au
Phone:
1800 931 678
Mail:
GPO Box 3, Melbourne VIC 3001
This is a free independent external dispute resolution service.
National Debt Helpline
Phone:
1800 007 007
Website:
National Debt Helpline
Free assistance is available for debt management support.
What to Include
- Your full name and contact details
- A clear description of the issue
- Relevant dates and names
- What outcome you would like
What Happens Next
We will acknowledge your complaint promptly and investigate it fairly. If a resolution is not reached, you may escalate your complaint to AFCA.
Questions
If you have questions about our complaints process or would like assistance, please contact us anytime.