Organised Summary

Licensee Details

Full Legal Name

LMG Broker Services Pty Ltd
ACN 632 405 504

Address

Level 26, 111 Eagle Street, Brisbane QLD 4000

Phone

135 626

Email

customerservice@loanmarket.com.au

Australian Credit Licence Number

ACL 517192

Credit Representative Details

Full Name

Michael Barton

Address

Suite 35, 168 Melbourne Street, North Adelaide SA 5006

Phone

0402 370 428

Credit Representative Number

497244

Services Provided

We assist clients to:

• Choose a suitable loan or lease in their best interests
• Compare options from a broad panel of lenders
• Recommend products based on client needs and objectives
• Arrange approvals and manage the finance application process

We source finance from an extensive lender panel across:

• Residential Lending
• Commercial Lending
• Asset Finance
• Personal Loans
• Business Lending

Responsible Lending Obligations

Under the National Consumer Credit Protection Act 2009 (NCCP Act), we must ensure any credit assistance provided is suitable.

This requires us to:

• Make reasonable enquiries about your requirements and objectives
• Make reasonable enquiries about your financial situation
• Verify your financial position with reasonable steps

Credit may be unsuitable if:

• You cannot repay without substantial hardship
• The loan does not meet your requirements and objectives

Accurate and complete financial information is essential.

You may request a copy of your preliminary credit assessment for up to 7 years after assistance is provided.

Best Interests Duty (BID)

When providing credit assistance, we must act in your best interests.

This means:

• Recommendations must be suitable for your circumstances
• Reasons must be documented and explained
• Any conflicts of interest must be disclosed
• Your interests must always take priority over ours or third parties

Fees Payable by You

Licensee Fees

LMG Broker Services generally does not charge clients directly. They are typically paid by lender commissions.

However, you may still be responsible for:

• Lender application fees
• Valuation fees
• Government charges
• Other lender-related costs

Credit Representative Fees

Your credit representative may charge a service fee. These fees will be disclosed in your Quote and Proposal before submission of your finance application.

Commissions

Commissions Received by Licensee

Lenders may pay commissions to LMG Broker Services.

Typical commission range: 0.60% to 0.75%

These are not fees payable by you. Full disclosure is provided upon request.

Referral Commissions

Referral fees may be paid to:

• Real estate agents
• Accountants
• Lawyers
• Call centres
• Other introducers

These are standard business practice and are not payable by you.

Other Benefits

Credit representatives maintain a register of:

• Gifts
• Hospitality
• Non-monetary benefits

This register is available upon request.

Tiered Servicing Arrangements

Some lenders may provide non-monetary benefits such as:

• Faster credit assessment
• Priority application handling
• Improved turnaround times

If a recommendation involves a lender with this arrangement, disclosure must be made.

Complaints & Dispute Resolution

Internal Complaints Officer

LMG Broker Services Complaints

Mail:
GPO Box 5200, Sydney NSW 2001

Email:
resolutions@loanmarketgroup.com

Phone:
1800 763 486

If a complaint cannot be resolved quickly, a written response will be provided within 30 days.

External Dispute Resolution

Australian Financial Complaints Authority (AFCA)

Website:
AFCA

Email:
info@afca.org.au

Phone:
1800 931 678

Mail:
GPO Box 3, Melbourne VIC 3001

This is a free independent external dispute resolution service.

National Debt Helpline

Phone:
1800 007 007

Website:
National Debt Helpline

Free assistance is available for debt management support.

Questions

If you have questions regarding this Credit Guide or our services, ask at any time.